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To create a tailor made in-house training solution you can choose from the modules listed below OR take advantage of our discounted ‘empowerment training programme.

This month's programme is focused on empowering your staff to provide better floor service... Contact Us for more information.

Common Core
Customer Service, Sales & Marketing
Health, Hygiene, Safety & Security
General Administration
Financial Administration
Computer Technology
Merchandise Sale
Training
Leadership
People Management
Financial Management
Hospitality Core
Food & Beverage
Front Office
Commercial Cookery
Commercial Catering

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Common Core
THHCOR01B Work with Colleagues and Customers
THHCOR02B Work in a Socially Diverse Enviroment
THHCOR03B Follow Health, Safety and Security Procedures
 
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Customer Service, Sales & Marketing
THHGCS01B Develop and Update Local Knowledge
THHGCS02B Promote Products and Services to Customers
THHGCS03B Deal with Conflict Situations
THTSMA01B Co-Ordinate the Production of Brochures & Marketing Materials
THTSMA02B Create a Promotional Display/Stand
THHGCS05B Organise In-House Functions
THHGCS06B Plan and Implement Sales Activities
THHGCS07B Coordinate Marketing Activities
THHGCS08B Establish and Conduct Business Relationships

For other customer service and marketing management units, please refer to Leadership and Management.
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Health, Hygiene, Safety & Security
THHGHS01B Follow Workplace Hygiene Procedures
THHGHS02B Clean Premises and Equipment
THHBTHS16B Provide Lost and Found Facility
THHADTHS01B Plan and Conduct Evacuation of Premises
For other health, safety and security management units, please refer to Leadership and Management
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General Administration
THHGGA01B Communicate on the Telephone
THHGGA02B Perform Office Procedures
THHGGA03B Source and Present Information
THHGGA04B Prepare Business Documents
THHGGA05B Plan and Manage Meetings
THHGGA06B Receive and Store Stock
THHGGA07B Control and Order Stock
For other general business operation and administration units, please refer to Leadership and Management.
 
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Financial Administration
THHGFA01B Process Financial Transactions
THHGFA02B Maintain Financial Records
BSBADM309A Process Accounts Payable & Receivable
BSBADM308A Process Payroll
THHGFA06A Interpret Financial Information
BSBADM505A Manage Payroll
BSBADM408A Prepare Financial Reports
For other financial administration units, please refer to Leadership and Management.
 
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Computer Technology
BSBCMN205A Use Business Technology
BSBCMN213A Produce Simple Word Processing Documents
BSBCMN306A Produce Business Documents
BSBADM304A Design and Develop Text Documents
BSBADM305A Create and Use Databases
BSBCMN214A Create and Use Simple Spreadsheets
BSBADM404A Develop and Use Complex Spreadsheets
 
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Merchandise Sales
WRRS1B Sell Products and Services
 
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Training
THHGTR01B Coach Others in Job Skills
BSZ401A Plan Assessment
BSZ402A Conduct Assessment
BSZ403A Review Assessment
BSZ404A Train Small Groups
BSZ405A Plan and Promote a Training Program
BSZ406A Plan a Series of Training Sessions
BSZ407A Deliver Training Sessions
BSZ408A Review Training
 
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Leadership
THHGLE01B Monitor Work Operations
THHGLE02B Implement Workplace Health, Safety & Security Procedures
THHGLE03B Develop and Implement Operational Plans
THHGLE04B Establish and Maintain a Safe and Secure Workplace
THHGGA08B Plan & Establish Systems & Procedures
THHGLE17B Manage and Purchase Stock
THHGLE18B Monitor and Maintain Computer Systems
THHGLE19B Develop and Implement a Business Plan
 
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People Management
THHGLE05B Roster Staff
THHGLE06B Monitor Staff Performance
THHGLE07B Recruit and Select Staff
THHGLE08B Lead and Manage People
THHGLE09B Manage Workplace Diversity
THHGLE10B Manage Workplace Relations
THHGLE21B Provide Mentoring Support to Business Colleagues
THHGLE11B Manage Quality Customer Service
THHGLE12B Develop and Manage Marketing Strategies
 
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Financial Management
THHGLE13B Manage Finances Within a Budget
THHGLE14B Prepare and Monitor Budgets
THHGLE15B Manage Financial Operations
 
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Hospitality Core
THHHCO01B Develop and Update Hospitality Industry Knowledge
 
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Food & Beverage
THHBFB00B Clean and Tidy Bar Areas
THHBFB01B Operate a Bar
THHBFB02B Provide a Link Between Kitchen and Service Areas
THHBFB03B Provide Food & Beverage Service
THHBFB04B Provide Table Service of Alcoholic Beverages
THHBFB09B Provide Responsible Service of Alcohol
THHBFB10B Prepare and Serve Non-Alcoholic Beverages
THHBFB11B Develop and Update Food and Beverage Knowledge
THHBFB12A Prepare and Serve Expresso Coffee
THHADFB01B Provide Specialist Advice on Food
THHADFB02B Provide Specialist Advice on Wine
THHADFB03B Prepare and Serve Cocktails
THHADFB05A Plan and Monitor Expresso Coffee Service
THHADFB07B Provide Silver Service
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Front Office
THTSOP06B Receive and Process Reservations
THTSOP08B Operate a Computer Reservation System
THHBFO02B Provide Accommodation Reception Services
THHBFO08B Conduct Night Audit
THHBFO09B Provide Club Reception Services
THHBFO10B Provide Porter Services
For other Front Office units, please refer to General Administration & Financial Administration units.
 
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Commercial Cookery
THHBKA01B Organise and Prepare Food
THHBKA02B Present Food
THHBKA03B Receive and Store Kitchen Stock
THHBKA04B Clean and Maintain Kitchen Premises
THHBCC01B Use Basic Methods of Cookery
THHBCC11B Implement Food Safety Procedures
THHS2CC02B Establish and Maintain Quality Control
THHS2CC03B Develop a Food Safety Plan
 
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Commercial Catering
THHBCAT03B Transport and Store Food in a Safe and Hygienic Manner
 
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