Customer Retention & Loyalty Programs “The growth of any business is nurtured one customer at a time!”
Simply performing monthly assessments on your establishment (Anonymous Diner Assessment) is often not enough to ensure your customers remain yours. Statistics show it is seven times more expensive to get a new customer than it is than to retain an existing one. Ever heard of the 80-20 rule?...It states that 80% of your business will be generated by 20% of your customers...that 20% is your most valued client base.
Different rewards appeal to different markets and clients. Cuisine Scene can help you implement one of several valuable customer loyalty and marketing solutions, suitable for your client base that will ensure you stay in touch with your customers. Some of the options available include:
• Loyalty and frequent diner programs
• Comment cards
• Customer, staff and online surveys
• Database development and e-newsletter management
• Reservations software and management solutions
We can arrange the printing, presentation, and delivery of your chosen programme and show you how to make it work effectively, we can also offer advice on associated reservations software for your POS system, or help you get your internet marketing up and running.
“Reward your favourite guests and they will reward you!”
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