ANONYMOUS DINER ASSESSMENTS"A Customer will always eat with their eyes first!"!
This solution is a sure fire way of knowing exactly how well your employees or management are performing when you are not there. It can be used to streamline staff training and development and ensure you have consistency of product. One of our trained assessors will visit your establishment anonymously, or on a predetermined date. They will assess the entire experience and produce an unbiased, and industry relevant, in-depth report. This form of assessment works best when performed on a regular basis and undoubtedly pays for itself. Some benefits of these assessments include:
• Industry assessment inline with judging criteria for the Restaurant and Catering Awards for Excellence
• Unbiased and fair assessments, by people that know the industry, based on actual experience.
• Comparisons with industry performance standards where possible, as well as suggestions on where your areas of improvement may be.
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