Staff Training & Development “Customer service is not a department, it’s an attitude”
Get the recognition you deserve! … initial or ongoing personalised training is essential to maintain consistency of your standards as well as promoting growth and dedication of your employees. Your training can be informal or backed up by a registered training organisation (or RTO). You may wish one or more of your staff members to become a government subsidised, hospitality trainee and achieve a nationally recognised certificate. Whatever your requirements, be ready to maximise your employees talents with Cuisine Scene's ‘empowerment training programmes’. We can offer you specific workplace training programmes (not staff meetings!) by an industry-recognised trainer, in over 70 modules or relevant areas of hospitality. Some topics (or modules) covered by Cuisine Scene's comprehensive training packages include:
• Orientation & Induction training
• Floor, bar, kitchen and management standards
• Staff development
• Customer service & sales techniques
• Bar & Cocktail service
• Barrista training
• Hygiene & Food safety
• Complaint Handling
• Trainer training!
• Management communication & techniques
• Systems implementation and maintenance
• Kitchen management skills
• Office and administration skills
• Function sales and execution
• Hospitality Certificate 2, 3, & 4 subjects
Visit our courses for a complete list of modules covered.
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